We understand that plans may change. If you need to cancel an order, please contact WALKWAVE as soon as possible after placing it.
Before Your Order Is Shipped
Cancellation requests may be accepted if your order has not yet been processed or handed over to the courier.
Please email walkwave@outlook.com with your order number and cancellation request.
Once an order has entered the packing or shipping stage, cancellation may no longer be possible.
After Your Order Is Shipped
Orders that have already been shipped cannot be cancelled.
If you no longer wish to keep the item, you may need to wait until the order is delivered and then follow our applicable return or exchange policy.
Refunds for Approved Cancellations
If your cancellation is approved, any eligible refund will be returned to your original payment method.
Processing times may vary depending on your bank, card issuer, or payment provider.
Any non-refundable payment gateway, transaction, or administrative fees may be deducted where applicable.
Changes to an Order
If you need to change your size, colour, quantity, shipping address, or other order details, please contact us as soon as possible.
We will try to assist before the order is processed, but changes cannot be guaranteed once packing or fulfilment has started.
WALKWAVE’s Right to Cancel
In rare cases, WALKWAVE may cancel an order due to stock issues, pricing or system errors, payment concerns, suspected fraud, or other circumstances that prevent us from fulfilling the order.
If this happens after payment has been received, an appropriate refund will be arranged.
Contact
For cancellation or order-change requests, please contact:
WALKWAVE SDN BHD
47, Gat Jalan Prangin, 10300 George Town, Pulau Pinang, Malaysia.
walkwave@outlook.com