WALKWAVE SDN BHD aims to process and deliver your order as smoothly as possible. This Shipping Policy explains how orders are prepared, shipped, tracked, and handled after purchase.
Order Processing
Orders are usually processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next working day.
During peak periods, product launches, or promotional campaigns, processing may take slightly longer.
Shipping Within Malaysia
We currently deliver to addresses within Malaysia using selected courier partners.
Estimated delivery times are generally:
West Malaysia: 2–5 business days
East Malaysia: 5–10 business days
Delivery times are estimates only and may vary depending on your location, courier performance, public holidays, weather conditions, or other circumstances beyond our control.
Shipping Fees
Shipping fees, if applicable, will be shown at checkout before payment is completed.
From time to time, we may offer free shipping or special delivery promotions. Any applicable terms will be displayed on our website.
Order Tracking
Once your order has been shipped, tracking details may be provided by email or through your order account.
Please allow some time for the courier’s tracking system to update after your parcel has been collected.
Delivery Address
Please make sure your shipping address, contact number, and recipient details are correct before completing your order.
WALKWAVE is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided during checkout.
If you notice an error in your delivery details, contact us as soon as possible at walkwave@outlook.com. We will try to assist before the order is dispatched, but changes cannot be guaranteed once the parcel has been shipped.
Failed or Unsuccessful Delivery
If a parcel cannot be delivered because the recipient is unavailable, the address is incorrect, or the courier is unable to complete delivery, the parcel may be returned to us.
Additional shipping charges may apply if the order needs to be sent again.
Delayed, Lost or Damaged Parcels
Courier delays may occasionally occur due to circumstances outside our control.
If your tracking information has not updated for an unusual period, or you believe your parcel may be lost, please contact us and we will assist in checking the shipment with the courier.
If your parcel arrives visibly damaged, we recommend taking clear photos of the parcel and item before disposing of any packaging and contacting us as soon as possible.
International Shipping
International shipping availability, rates, and delivery times may vary. If international delivery is available, the applicable shipping fee and options will be shown during checkout.
Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated.
Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
WALKWAVE SDN BHD
47, Gat Jalan Prangin, 10300 George Town, Pulau Pinang, Malaysia.
walkwave@outlook.com