WALKWAVE SDN BHD respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, contact us, or use our services.
WALKWAVE SDN BHD
Company Registration No.: 202601025962 (1688058-H)
47, Gat Jalan Prangin, 10300 George Town, Pulau Pinang, Malaysia
Email: walkwave@outlook.com
Information We Collect
When you shop with us or use our website, we may collect information such as your name, email address, phone number, billing and delivery address, order details, account information, and messages you send to us.
We may also collect technical information such as your IP address, browser type, device information, cookies, and website activity.
Payment information is generally processed securely by third-party payment providers, and we may not directly store your full card details.
How We Use Your Information
Your information may be used to process and deliver orders, handle payments and refunds, provide customer support, respond to enquiries, manage your account, improve our website and services, prevent fraud, and meet legal or regulatory requirements.
Where permitted, we may also use your contact details to send updates, promotions, or information about new products. You may unsubscribe from marketing communications at any time.
Sharing of Information
We may share necessary information with trusted service providers that help us operate our business, such as payment processors, delivery companies, website hosting providers, technology providers, analytics services, and professional advisers.
Information may also be disclosed where required by law or requested by relevant authorities.
We do not sell your personal information.
Cookies
Our website may use cookies and similar technologies to remember your preferences, keep items in your shopping cart, understand website performance, and improve your browsing experience.
You can manage or disable cookies through your browser settings, although some website features may not work properly without them.
Data Security and Retention
We take reasonable measures to protect personal information from unauthorised access, misuse, loss, or disclosure.
Information may be kept for as long as reasonably necessary to complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.
Your Privacy Choices
Subject to applicable Malaysian laws, you may request access to or correction of your personal information, update your details, withdraw consent where applicable, or stop receiving marketing communications.
For privacy-related requests, please contact us at walkwave@outlook.com.
Third-Party Services
Our website may contain links to third-party websites, payment providers, social media platforms, or other services. These third parties operate under their own privacy policies, and WALKWAVE is not responsible for how they handle your information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements. The latest version will always be published on this page.
Contact
For questions about this Privacy Policy or how your information is handled, please contact:
WALKWAVE SDN BHD
47, Gat Jalan Prangin, 10300 George Town, Pulau Pinang, Malaysia.
walkwave@outlook.com